Guest Communication Dashboard - West Bethel Motel

📧 Guest Communication Dashboard

AI-Powered Email Intelligence • West Bethel Motel

281

Emails Processed

Bookings Created

95%

Auto-Approval Rate

<2s

Avg Processing Time

📨 Email Processing Funnel (Last 30 Days)

● LIVE

1️⃣ Inbound Emails

281

All booking-related emails received from guests, OTAs (Booking.com, Expedia), and direct inquiries. Includes initial bookings, modifications, cancellations, and questions.

⚡ Real-time monitoring

2️⃣ Successfully Parsed

267

AI extracted booking details (dates, room type, guest name, price) with 95% accuracy. 14 emails (5%) flagged for manual review due to ambiguous dates or special requests.

⏱️ Avg parsing time: <2 seconds

3️⃣ Auto-Approved

254

Bookings meeting ≥95% confidence threshold automatically approved. 13 emails (5%) sent to manual review queue for owner approval due to pricing discrepancies or unusual requests.

✓ Auto-approval rate: 95.1%

4️⃣ Bookings Created

241

Complete bookings confirmed and added to system. 13 bookings pending manual approval, 3 cancelled by guest before confirmation. Confirmation emails sent automatically within 60 seconds.

📧 6-touch communication sequence initiated

🎯 6-Touch Communication Sequence

Example: Booking #4287

Booking Confirmation

⏰ Immediate (within 60 seconds)

✓ Sent Dec 10, 2:47 PM • Opened Dec 10, 2:51 PM

Welcome Email

⏰ 7 days before arrival

✓ Sent Dec 17, 9:00 AM • Opened Dec 17, 10:22 AM

Pre-Arrival Details

⏰ 48 hours before check-in

✓ Sent Dec 22, 9:00 AM • Opened Dec 22, 11:15 AM

Check-In Day Reminder

⏰ Morning of arrival (8:00 AM)

⏳ Scheduled for Dec 24, 8:00 AM

Mid-Stay Check-In

⏰ Day 2 of multi-night stays

📅 Scheduled for Dec 25, 10:00 AM

Thank You & Review Request

⏰ 24 hours after checkout

📅 Scheduled for Dec 27, 12:00 PM

98%

Delivery Rate

67%

Open Rate

12%

Click Rate

📱 Communication Channels (Last 30 Days)

Multi-Channel

Most Active Channel

📧 Email (82%)

Fastest Growing

📞 Voice AI (+340%)

🤖 AI Confidence Score Distribution (Last 30 Days)

267 Emails Analyzed

254

95-100%

✓ Auto-Approved

95.1%

85-94%

⏸️ Manual Review

3.4%

70-84%

⚠️ Manual Review

1.1%

<70%

❌ Rejected

0.4%

💡 System Performance Insights

95.1% auto-approval rate indicates exceptional AI accuracy. Only 13 of 267 emails (4.9%) required manual intervention. Primary reasons for manual review: (1) Pricing discrepancies between OTA and direct rates, (2) Special requests (early check-in, pet waivers), (3) Group bookings >3 rooms.